Bright House Drops the Ball (or How Not to Conduct Customer Service)

So, I mentioned I’m getting a sweet deal on digital phone from Bright House. In the time since, I’ve had about 6 telephone conversations getting to the bottom of the price. The day after I signed up, I received a letter offering me the service for $6.55 less than the night before. Seems a simple 2 minute explanation that the price offered the night before included tax and fees, the lower price was before. That they were one in the same. Meanwhile, I reported to them that once again, I was experiencing poor picture quality on my living room television. Continue reading “Bright House Drops the Ball (or How Not to Conduct Customer Service)”

Free Long Distance and Double the Internet Speed for Half the Cost?

Sign me up. Got the call from the local cable company, Brighthouse tonight saying that with our current package, I can add VOIP telephone and and twice as much download rates for Road Runner for basically half of what I pay monthly for my traditional phone service. And they claim they have battery backup for phone service in case of power outage (we keep an old fashioned phone around for those just in case moments, though a cell phone now makes it less used). How can you beat that. And one less bill a month to deal with.
So if anyone has any experience with the digital phone service, I’ve still got two weeks before they come to install, I’d really love some feedback.